Aden Jensen-Dowell — Portfolio

Favourite Quote

"Smile at the little things and the big won't seem so bad."

Favourite Memory

While I was a Cadet Sergeant in the Australian Air Force Cadets my Squadron participated in a Remembrance Day dawn service, following the service an elderly woman spoke with me thanking us for participating, explaining that her husband served during World War Two and would have been proud to see us paying our respects.

Hobbies

Most of my time is spent playing computer games with my 'go to' being Minecraft. I also spend time learning programming and website development with a few big projects currently in development. Although it's been some time since my last outing, I also enjoy spending time outdoors with some of my key interests being hiking, camping and kayaking.

My Time at ABB

Work Experience

Aussie Broadband

Enterprise Support Consultant
Former Residential CS Aussie Expert
Highly experienced in developing SharePoint knowledgebases
Experienced with de-escalating difficult situations with both customers and consultants
Developed several training courses and video tutorials

Carbuilders

Parker Hannifin

Volunteer Experience

Pakenham Masonic Lodge

Scouts Victoria

Region Secretary/Treasurer as a combined role
Developed the 'Region Council Representative' handbook for newly elected representatives
Leader of Youth for the Joey (aged 6–8) and Scout (aged 12–15) Sections
Gained the 'Personal Leader Advisor' certification to support and mentor new adult leaders

Australian Air Force Cadets

What's Next

Aussie Broadband

The next step in my career with Aussie Broadband is transitioning to the products team, where I will facilitate the development of new products and ongoing support and maintenance of existing products. This career move will be supported by the strong relationships I have established with teams and key staff throughout the company, and my experience providing technical support to our Residential, Business and Enterprise customers.

Creating multiple SharePoint sites for a range of teams and purposes
Developing a multitude of knowledgebase resources such as processes and procedures, technical guides and learning resources
Using Microsoft Power Automate to create multi-system automations
Liaising with networking teams and vendors to improve service quality and resolve service faults
Supporting Business Development Managers and Key Account Managers in communicating with customers, troubleshooting faults and communicating outage reports
Preparing and distributing Post Incident Reviews following network outages

Alpaca Cloud Hosting

Alpaca Cloud Hosting is a hobby business owned by my brother and I, reselling a range of web services such as Domains, cPanel Web Hosting and Gaming Servers.

Business and Strategic Planning
Product Development and Management
Marketing and Sales
Community Sponsorships
Customer Experience
Systems Development

Ezy Planner

I'm currently in the process of developing a cloud based personal planning tool designed to assist users in managing day-to-day life.

Writing user stories
Translating user stories into high level features
Designing User Interfaces for front and back end users
Developing administrative functionality
Tracking progress of software development
Preparing and maintaining product documentation and user guides